Telephone: 01244 403146
Susan Smith – Neston October 3rd 2018
Belgrave Care have been supporting my Aunt for the last three months. She was initially reluctant to accept that she could no longer manage without support and very anxious at the prospect of having strangers in the house. The carers have treated her with the greatest respect and dignity. They have sensitively allowed her to maintain a level of independence and worked alongside her offering appropriate support when needed. The carers are consistently punctual, calm and polite. My Aunt began to regard them as friends and looked forward to their visits. I cannot praise them enough and thanks to them my Aunt was able to continue living at home for a longer period than anticipated.
Mr & Mrs Yale, September 2018
“Thanks for looking after us both so well for the last 20 months.”
Rita M, customer, July 2018
“I would describe the service in one word – impeccable!”
Ian T – son of customer, June 2018
“I am very pleased with the assistance that Mum receives from Belgrave Care. All of the staff are thoughtful of Mum’s needs before anything else. She has four visits per day, three 15 minute calls and an hour at lunchtime. There is also a shopping trip once a week to ensure she has enough food and provisions.
This has meant that my time with Mum is much more relaxed and pleasant. I no longer worry about Mum’s chores but have time to enjoy being her son again.
I like the notes and comments made in the visit log; there is always something about how Mum’s demeanour at that time, which gives a great overview of how mum is coping, which is so important for the medical and practical side of looking after Mum.
Lastly, I would just like to say how lovely the ladies who visit mum are; so very thoughtful and caring. I couldn’t wish for better, even the cat gets spoilt by them!
If anyone I knew was in the position where they needed extra care I would not hesitate to recommend Belgrave Care.”
Sheila G – Daughter of customer 23/5/18
We have been using Belgrave Care since January 2018 initially for 15 minute ‘social check-up’ calls and to remove mum’s surgical
stockings. The staff is extremely friendly and accommodating, any initial teething issues are handled promptly and efficiently.
We have since increased the care package to include cooking meals for Mum four nights a week and an additional 15 min morning call.
Mum was insistent that she didn’t want people coming in and hanging around for “hours” so this length of the call is very helpful as she does not actually require much physical assistance. However, on occasions when Mum has been unwell or distressed when the carer has called. They have stayed for longer than the required time and have always contacted me to keep me informed of the situation. Any issues with changes to the care requirements are handled quickly by the very friendly staff in the office, all in all, a very good service.
Would certainly recommend this company.
PP, Chester, March 2018
“I am so pleased with the care for my dad – the carers manage his medication properly and they really help him. He also enjoys having chats with them.”
“I really appreciate how you approached my concerns – I’ve never had a boss that’s so understanding. I’m very proud to be part of your company and I hope you’re proud to have me.” Yes, we are!”
Social Care Assessor CWAC February 2018
“I have enjoyed working alongside Lorraine for the past 2 years. She was always there to help out when I needed it. I’m moving to a new job but will definitely keep in touch.”
Mr Walton, Dee Banks February 2018
“Right from the start we have had a superb service from Belgrave Care. My wife and I can now go on holiday with peace of mind.”
Mrs J Foxley, Upton
“My mother’s dementia was becoming so hard for us to deal with as a family and we were recommended Belgrave Care. They have been wonderful with my mum and we have 100% trust and faith in this company.”
“I recently joined Belgrave Care – the office support is brilliant – it’s like a big happy family! We all help each other out and I have my regular rota every week.”
Jo Race, Neston
“Lorraine and her team have been wonderfully supportive to my parents. They are all kind and compassionate and have been an enormous help. They all have a very positive attitude and I know that I can rely on them, which has lifted a great responsibility from my shoulders. Thank you.”
Mr Howard (son) Scotland – Customer – Bromborough (18/10/2017)
“Belgrave Care came to see me in August as I needed support for my Mum. Living in Scotland I wasn’t able to see my Mum as often as I could. The lady that came from Belgrave was very understanding and empathetic of my situation; she made suggestions which we listened to about the care for my Mum and everything was put in place quite quickly. Belgrave Care has made such a difference to her life, assisting with her showers, but also taking her out on trips, having a coffee and cake together. My Mum looks forward to it every week and gets her hair done specially for her outings. She chats about her carers all the time and having the same 2 carers has been great. My Mum was able to build up a good rapport and trust with the staff. This company is fabulous – I don’t know what I would do without them.”
Yvonne Hodkinson, Chester (Daughter of client) (05/10/2017)
“My mum has dementia and we’ve had a difficult time with previous agencies, who didn’t have the appropriate staff or awareness of the condition. We were so pleased to find Belgrave, as all the carers are so patient and kind, and really go the extra mile. They understand how dementia works and the need to be reassuring and supportive. My mum’s personal care has improved under their care and they cook her healthy meals, and keep her house so tidy. My mum really likes all the carers who have become like friends and they take her out to nice places, which is so lovely for my mum, as the dementia has left her somewhat isolated. It’s such a relief to know the carers are looking after my mum so well and it has made a huge difference to our lives.”
Tina McBride (29/09/17)
“My name is Tina McBride and I am a close friend of a customer of Belgrave Care. I can’t believe the difference in Mrs F since she left the last care company! It’s amazing and her confidence has grown. They have even encouraged her to do more for herself and she is so much healthier then she used to be. Also the house is gleaming – the carers are doing a great job. The staff are very caring; it just comes naturally to them. I informed her son of the change in his Mum. He is delighted and has noticed himself during conversations how happy she is.
“Well done Belgrave Care!!”
Jess – District Nurse – Chester (09/09/17)
“I attend to a lady every day in Chester and am often at the house when the carers are in the middle of their routine. I have never seen such caring staff – I spoke to the Director about the staff and said that Belgrave had a very high standard of carers I have never seen before. They are very attentive and detailed and the relationship the staff have with this customer is lovely to see and hear. What a fabulous company!”
Janice – Carer (29/08/17)
“I recently joined the team at Belgrave Care. I had never done care before and didn’t know what to expect, but the training and support I have been given was brilliant. I love the customers and the team as we all help each other out. Getting to know my customers has been brilliant – it’s the best thing I ever did. I’m just finishing my Care Certificate so I’m feeling very proud.“
Mr & Mrs Blundell – Neston (31/07/17)
“The carers are fairy punctual, morning and evening. We would prefer a later evening call but they hope to achieve this eventually.
“They are kind and considerate and mainly efficient. We have had only four carers in the six months we have been receiving care, so there isn’t a constant stream of new faces. I would recommend without a doubt to use this company”.
Angela – Carer (04/08/17)
“Thanks to Lorraine and Clare for taking me on at Belgrave Care. It’s my first domiciliary job, and my confidence is coming back already. You forget what you’re good at sometimes. I am very happy with the care given to all of your clients and how happy they all are. Your company puts the C in caregiving – I just hope I can do you proud.”
Mrs Johnson – Hoole, Chester (16/06/17)
“I have been a customer of Belgrave Care for the past few months. Nothing is too much trouble for the girls, and seeing the same faces has really helped build up a good relationship with them. We do have a laugh at times and I always look forward to seeing them every day.”
Mrs Beaumont – Eastham (21/06/17)
“Choosing Belgrave Care was the right choice as I had been given several agencies to call, but their attention to every little detail is wonderful, the staff are always upbeat and I always look forward to their visits every day.“
Miss Cleaves – Daughter of customer Boughton Hall Chester (16/06/17)
“The team at Belgrave Care are brilliant – thank you for looking after my Mum so well!“
Upton, Chester (28/06/17)
“I chose Belgrave Care as I have known the Director and Manager for quite some time at a previous company. I wasn’t happy with the last company when they both left as the level of care wasn’t to the standard I was used to. I have been with Belgrave since March and I can honestly say it runs like clockwork. I have the same team every week and they are always on time. Communication is very good and staff are always friendly, professional and passionate about their work. I often recommend Belgrave to my friends and neighbours. If you are looking for a quality service then look no further.”
Libby, Carer (10/03/17)
”I have worked for Belgrave Care since March this year and have loved every minute of it. I had never worked in care before but with the training, support and mentoring, it’s a fabulous job, and the customers are lovely. The office team are brilliant and are always there for you when you need them, a very supportive team. I’m proud to say I won an award this month, after receiving positive feedback from customers. I wouldn’t work for another care company “
Bilyana Todorova – Carer, Chester (07/03/17)
“I’ve had the chance to work with Lorraine and Clare for one year. It was a fantastic experience. I was so happy and proud that I found not just amazing colleagues, but also great friends. I’m very thankful that I had the chance to work for people like Lorraine and Clare. They both helped me to achieve a very high standard and professional approach to my work. I am looking forward to being part of the team again.”
Dorothy Spencer – Chester (15/04/17)
“Lorraine came to my home to discuss my care needs. She was very empathetic about my situation and listened to every detail. Lorraine kept to her promises and gave exactly what I was looking for. She never let me down, she has a lovely personality, and both coming from Liverpool we got on very well. I would have no hesitation in recommending Belgrave Care.”
Jenny Griffiths, Supervisor-Co-ordinator, Ellesmere Port (04/03/17)
“Lorraine was my manager for 12 months. I always knew I could approach Lorraine, as she was very easy going and supportive to the staff. Working alongside Lorraine and Clare has been great; we made such a good team and supported each other.
“Lorraine is very passionate about supporting people and enabling them to live independently, always going the extra mile. Clare is compassionate and a natural and all the customers always spoke highly of both Lorraine and Clare. I will be working on the bank staff team with Belgrave Care and am looking forward to working for Clare and Lorraine very soon.”
Sandra Barnes, Care Assessor, CWAC (08/02/17)
“I would like to wish Belgrave Care a very successful venture and can say that having dealt with the Director Lorraine Kingham for a number of years in the caring profession, I can honestly say the care she provided was excellent.”
Adele Colledge, Specialist Complex Support (06/02/17)
“I have worked with Lorraine and Clare for 8 months in the office. They both have so much experience to offer. Both have worked as carers and managed services with vast years of experience in the care community. They are so passionate about care, always putting customers first.”
Hayley Van Rooyen, Carer, Chester (06/02/17)
“Lorraine Kingham was my manager whilst working for another company. I found her to be hard working, conscientious, empathetic, approachable and kind. She was an excellent manager who always went above and beyond for her staff and customers. Her skills and knowledge of the care sector are exceptional. I could not recommend Belgrave Care more highly to work for with Lorraine and Clare running the business!”
Michelle Gill, Carer (02/02/17)
“I had the pleasure of working for Lorraine for over a year. She was an excellent manager, professional and caring, always approachable and very supportive of her staff. In addition Clare, who was one of my supervisors and is a credit to her profession, is also a lovely, supportive and caring member of staff. I would definitely recommend working for Belgrave Care.”
Angela Swarbrick-Harvey, Senior Support Worker (01/02/17)
“I can say with all honesty that Lorraine is dedicated to her work, provides a high quality of service, and she works well in collaboration with her teams. I gained confidence and loved the challenge; her skills and abilities are endless. She is kind, caring, and empathetic. It was a pleasure to work for her. A very positive lady.”