Telephone: 01244 403146
Q: How do I go about arranging care? Where do I begin?
A: Simply contact Belgrave Care – we are only a phone call away – 01244 403146. We will discuss a few details with you and arrange an appointment to see you.
Following our meeting, once you have agreed to go ahead, you simply leave the rest to us.
Q: What type of care do you offer?
A: Once we have discussed all the information about the person who needs support, a Care Plan will be created with exact instructions from our meeting. The types of call vary from as little as a 15 minute “Safe and well call” to an hour call for personal care, administering medication, or preparing food to walking the dog.
If the customer’s needs change, the Care Plan will be updated to reflect the changes.
Q: Will I have the same carer each day?
A: This depends on the frequency of care visits each week. Care staff work every other weekend and have days off in the week. We do our best to create a team around each customer to build a good rapport and trust, putting our customers at ease.
Q: What about personal security ?
A: Every member of the team has been through a rigorous vetting procedure from a pre–screen telephone call, to a full interview. All staff are subject to an enhanced DBS and references.
Staff will also wear uniforms and carry an identification badge with a photograph and signature.
Q: How can I be sure the staff will stay the full allocated time?
A: Recruiting the right people who are conscientious and dedicated, is a key factor to providing successful services. All staff are allocated a time frame for the calls they attend. They will record the details of the call in the care note book and sign in and out. Spot checks are also an added support for both customer and carer.
Q: How do I pay for my care?
A: We will send you a bill once a fortnight. If you wish to pay by standing order you can do so (to save you having to remember to write out a cheque).You can also pay by card, by simply calling the office on 01244 403146.
Q: How much does Belgrave Care charge?
A: This will depend on the amount of care needed. A detailed plan will be created which will show the weekly cost. You may be entitled for assistance from Social Services, so it’s always worth calling them.
Q: What happens when the office is closed ?.
A: The office is open from 0900 hrs – 1700 hrs Monday- Friday. The out of hours number will be provided to you at start-up. The phone is manned from 17.00 hrs until 23.00 hrs each evening and weekends from 06.30 hrs – 23.00 hrs. The office team work on a rota basis to support the on call service.
Q: What safeguards do I have?
A: Belgrave Care is registered with the Care Quality Commission, who set the minimum standards by which we operate. However, we always seek to exceed these standards with every single customer by excelling in our professionalism and high standard of care given. We are also members of the United Kingdom Home Care Association (UKHCA). Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10 million).
Interested? Give us a call now on 01244 403146.